Frequently Asked Questions

EMAILS FROM MAD

MAD will on occasion send out emails regarding upcoming sales and events. We also send an email announcing new products, which is usually done bi-weekly.

Click here to subscribe or unsubscribe.

We want to communicate with you only if you want to hear from us, or if we need to inform you about your order. When you make a purchase, we will send you emails regarding your order and, from time to time, may also need to contact you via telephone or traditional mail.

We may also send emails regarding order confirmation, shipping notification, or that there was a problem with your order. It is important that you enter a valid email address when you order so that we may properly communicate with you. At no time will we add your email address to our email list, unless we have your permission to do so.

MAY I CANCEL OR CHANGE MY ORDER AFTER IT IS SUBMITTED?

MAD begins processing your order immediately, therefore, it may not be possible to cancel the order. Requests for cancellations may be conducted by phone or email only. To request the status of your order, please call our Customer Care Center at 941-444-0021 during business hours Monday – Friday 11am to 6pm Eastern.

We apologize but order details including items, address changes, and credit card information may not be changed or modified after they are submitted. A new replacement order must be submitted to correct any customer or order information that is in error. Please contact Customer Care to assist you with your request.

WHAT FORMS OF PAYMENT DOES MAD ACCEPT FOR ONLINE PURCHASES?

We currently accept the following forms of payment for online purchases:

We are unable to accept cash, checks, and credit vouchers for online purchases. MAD does not require that your billing address is within the Continental U.S., Alaska, Hawaii, US Virgin Islands, and Puerto Rico. We can accept orders placed with overseas bank credit cards or international billing addresses.

WILL I BE CHARGED SALES TAX ON MY ORDER?

MAD does collect sales tax on orders that are shipped to an address as required by individual state sales tax nexus laws in the following states:

• Alabama, for additional information please go to the Alabama Department of Revenue's website.
• Arizona, for additional information please go to the Arizona Department of Revenue's website.
• Arkansas, for additional information please go to the Arkansas Department of Finance and Administration's website.
• California, for additional information please go to the California Franchise Tax Board website.
• Colorado, for additional information please go to the Colorado Department of Revenue's website.
• Connecticut, for additional information please go to the Connecticut Department of Revenue Service's website.
• Georgia, for additional information please go to the Georgia Department of Revenue's website.
• Hawaii, for additional information please go to the Hawaii Department of Revenue's website.
• Idaho, for additional information please go to the Idaho Department of Revenue's website.
• Illinois, for additional information please go to the Illinois Department of Revenue's website.
• Indiana, for additional information please go to the Indiana Department of Revenue's website.
• Iowa, for additional information please go to the Iowa Department of Revenue's website.
• Kansas, for additional information please go to the Kansas Department of Revenue's website.
• Kentucky, for additional information please go to the Kentucky Department of Revenue's website.
• Louisiana, for additional information please go to the Louisiana Department of Revenue's website.
• Maine, for additional information please go to the Maine Department of Revenue's website.
• Maryland, for additional information please go to the Maryland Department of Revenue's website.
• Massachusetts, for additional information please go to the Massachusetts Department of Revenue's website.
• Michigan, for additional information please go to the Michigan Department of Revenue's website.
• Minnesota, for additional information please go to the Minnesota Department of Revenue's website.
• Nebraska, for additional information please go to the Nebraska Department of Revenue's website.
• Nevada, for additional information please go to the Nevada Department of Revenue's website.
• New Jersey, for additional information please go to the New Jersey Department of Revenue's website.
• New Mexico, for additional information please go to the New Mexico Department of Revenue's website.
• New York, for additional information please go to the New York Department of Revenue's website.
• North Carolina, for additional information please go to the North Carolina Department of Revenue's website.
• Ohio, for additional information please go to the Ohio Department of Taxation's website.
• Oklahoma, for additional information please go to the Oklahoma Department of Revenue's website.
• Pennsylvania, for additional information please go to the Pennsylvania Department of Revenue's website.
• Rhode Island, for additional information please go to the Rhode Island Division of Taxation's website.
• South Carolina, for additional information please go to the South Carolina Department of Revenue's website.
• South Dakota, for additional information please go to the South Dakota Department of Revenue's website.
• Tennessee, for additional information please go to the Tennessee Department of Revenue's website.
• Texas, for additional information please go to the Texas Department of Revenue's website.
• Utah, for additional information please go to the Utah Department of Revenue's website.
• Vermont, for additional information please go to the Vermont Department of Revenue's website.
• Virginia, for additional information please go to the Virginia Department of Revenue's website.
• West Virginia, for additional information please go to the West Virginia Department of Revenue's website.
• Washington, for additional information please go to the Washington Department of Revenue's website.
• Wisconsin, for additional information please go to the Wisconsin Department of Revenue's website.
• Wyoming, for additional information please go to the Wyoming Department of Revenue's website.

If you are placing an order on behalf of a tax-exempt organization, please email or fax your proof of tax-exempt status to tax@MAD.com.

WHEN WILL MY CREDIT CARD BE CHARGED FOR AN ORDER?

Your credit card will be charged immediately after you placed an online order in most cases. 

WHAT IS YOUR PRICING POLICY?

MAD offers a wide variety of products at fair, competitive prices every day. Product pricing can vary from day to day depending on current promotions and discounts.  

In the event of a pricing or product description error, MAD reserves the right to correct errors, inaccuracies and to change or update information at any time without notification. MAD effective dates for sales and offers are based on Eastern Time only. Prices and availability are subject to change without notice. If you have saved an item in your shopping cart, please be aware item pricing and availability may have changed since adding to the shopping cart.

MAD is now offering Price Match Guarantee.

DOES MAD HAVE A CATALOG?

MAD does not produce a catalog. We do have sales published on social media and emails. As our sales usually run for a short time period, we do not mail our fliers. Register your email address with us so that you receive current sale information. Click here to register. Or join our Facebook Group here.

WHERE CAN I CONNECT WITH MAD?

Connect with us for exclusive offers and the latest updates on the latest FPV and drone Life.

MAD SITE REQUIREMENTS

MAD strives to create a friendly & helpful online experience. The website is best viewed by the following browsers via desktop or tablet:

• Mozilla Firefox
• Chrome
• Safari

MAD does utilize Javascript & requires Cookies to be enabled to complete a transaction. For more information on how to manage your cookies click here.

WHERE CAN I FIND MORE INFORMATION ON MAD?

To learn more about MAD in the drone community click here.

To view our privacy policy click here

To learn about joining our team click here

WHAT ARE THE BENEFITS OF REGISTERING FOR A GetFPV SHOPPER ACCOUNT?

MAD Shopper Account benefits include:

• Express checkout
• View order history
• Create and save wish lists
• Tack current orders
• Save an address book

Click here to get started.

WHAT IF I RECEIVED DAMAGED OR DEFECTIVE ITEMS?

If you receive a damaged or defective item, contact a Customer Care Associate through our, email Support@MAD.com or call 941-444-0021. Please be sure to have your order number, item info, and tracking number from your original confirmation e-mail. Please know in some cases we may ask for pictures of the damage to for our quality control purposes.

If you do not contact Customer Service, you are responsible for all return shipping charges.

ATTENTION CALIFORNIA RESIDENTS:

Prop 65 Warning: All products may not meet California Proposition 65 requirements. MAD products meet all applicable federal safety and warning requirements as enforced by the United States Federal Government. For more information about Prop 65 please visit www.oehha.ca.gov/prop65/getNSRLs.html.

COPYRIGHT & TRADEMARK NOTICE

MAD and the web pages accessed thereby are owned by MAD Components LLC. and/or its third-party licensors. All trademarks and service marks appearing in these web pages, as well as all other proprietary materials depicted herein (the text, images, photographs, graphics, user interface, and other content), are protected from reproduction, imitation, dilution or confusing or misleading use under national and international copyright and trademark laws, as applicable. Except where expressly stated otherwise, you are not permitted to copy reproduce, modify, distribute, display, transmit, adapt or change in any way any aspect of these web pages for any other purpose whatsoever without the prior written permission of MAD and/or its third-party licensors. © 

MAD Components LLC and/or its third-party licensors. All rights reserved.