Return Policy

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.  

Return Policy and Guidelines

New and Unused Product

MAD offers a (30) day return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered.

For returns on New and Unused Product, we require that items are brand new with no signs of use. Packaging needs to be undamaged and fully intact and contain included accessories, cables, batteries, manuals, etc.  We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included accessories. 
Warranty seal(s) need to be intact on the packaging.
In the case that the item(s) is returned and the condition is not in New and Unused or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer.

General Accessories

Products not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occurs from a defect in the product an exchange or store credit will be issued. MAD holds the right to refuse any products which have been deemed to be damaged by the customer and not related to a manufacturer issue.  

FPV Cameras

FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer's warranty does not cover any damage caused by drops, wear and tear, water damage, electrical damage, or damage caused by user alterations.

Flight Controllers / ESC / VTX

All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB), and similar electronic components are covered under a (15) day MAD warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire, or water damage. (MAD recommends testing all components for shorts before supplying power).

Motors / Servos

Motors and servos sold by MAD are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; MAD will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.

Ready-to-Fly

Ready-to-Fly drones built and sold by MAD carry a (15) day return policy. In the occurrence of a malfunction, MAD will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. MAD holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse. MAD recommends inspecting all RTF’s thoroughly before supplying battery power.

DJI Product

All DJI products are covered under a (15) day return policy for unopened and unregistered items. If the unwanted products have been used or opened MAD  will not be able to accept the return. ** DJI requests that all warranty/defective claims be handled directly between the DJI and the Consumer. http://www.dji.com/service/policy  

iFlight Product

iFlight has asked to handle defects with BNF and RTF models directly.
https://iflightrc.freshdesk.com/support/tickets/new

EMAX Product

EMAX has asked to handle defects with BNF and RTF models directly.
https://emaxusa2.freshdesk.com/support/tickets/new

Batteries

Batteries produced and sold by MAD carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. All battery returns must be approved by MAD via an emailed image of defective battery to sales1@madcomponentusa.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.   

Exclusions

MAD does not offer a refund on Premium Technical Support services purchased.  However, the value remains in Premium Technical Support can be used as a payment method (same as MAD giftcards).

Return process

  1. Request a Return/Exchange online or over the phone with a MAD Representative.

  2. Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is not required when returning new and unwanted items but is recommended.  

  3. Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.

  4. An exchange or credit will be issued to the customer once approved by a MAD representative.

*All returns and exchanges are at the discretion of MAD.    

 

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.